Effective Date: March 10, 2026
Website: https://serreprosecco.me
Company: G J SAL
Email: sales@serreprosecco.me
Phone: +961 3 276 240

1. Introduction

This Privacy Policy explains how G J SAL, the sole distributor of Serre Prosecco, collects, uses, stores, protects, and shares personal information when you visit or place an order through https://serreprosecco.me.

By using the Website, creating an account, submitting an order, or contacting us, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

This Privacy Policy is intended to be read together with our Terms & Conditions and our Cancellation, Return, Refund & Shipping Policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

When you place an order, create an account, contact us, or use the Website, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Delivery address
• Order details
• Payment method details
• Account login details
• Customer service messages
• Age confirmation or age-verification information, where required

3. Payment Information

Payments may be processed through third-party payment gateway providers. We do not store full credit card numbers or sensitive card authentication data on our Website.

Payment providers may collect and process payment details according to their own privacy and security policies.

4. Information Collected Automatically

When you visit the Website, we may automatically collect technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visit
• Referring website
• Cookies and similar tracking technologies

This information helps us improve Website functionality, security, performance, and user experience.

5. Cookies

The Website may use cookies and similar technologies to:

• Keep items in your cart
• Remember account login sessions
• Improve Website performance
• Analyze Website traffic
• Support security features
• Support marketing or advertising tools, if enabled

You may control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the Website, including cart and checkout features.

6. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders
• Confirm order details
• Arrange delivery
• Contact you about your order
• Verify age eligibility where required
• Process cancellations, returns, refunds, or missing-item claims
• Provide customer support
• Detect and prevent fraud, abuse, chargebacks, or unauthorized transactions
• Improve the Website and customer experience
• Comply with legal, regulatory, tax, accounting, and consumer-protection obligations
• Send service-related communications
• Send marketing communications only where permitted or consented to

7. Legal Basis for Processing

We process personal information where necessary for:

• Performing a contract with you, such as processing and delivering your order
• Complying with legal obligations
• Protecting our legitimate business interests
• Preventing fraud and misuse
• Responding to customer requests
• Obtaining consent, where required

8. Sharing of Personal Information

We may share your personal information with trusted third parties only where necessary, including:

• Delivery partners
• Payment gateway providers
• Website hosting providers
• IT and security service providers
• Customer support tools
• Legal, accounting, or regulatory advisors
• Government or regulatory authorities where required by law

We do not sell your personal information.

9. Delivery and Age Verification

Because Serre Prosecco products are alcoholic beverages, delivery may require verification that the recipient is at least eighteen (18) years old.

The Delivery Partner may request valid identification at the point of delivery. If the recipient cannot confirm legal age eligibility, the shipment may not be released.

10. Marketing Communications

If you subscribe to marketing communications, we may send you updates, offers, or product-related information.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in the message or contacting us at:

sales@serreprosecco.me

Service-related messages, such as order confirmations or delivery updates, may still be sent even if you unsubscribe from marketing communications.

11. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purpose for which it was collected
• Complete and document orders
• Resolve disputes
• Process refunds or claims
• Prevent fraud
• Comply with tax, accounting, legal, and regulatory obligations

Order records may be retained for business, tax, and legal purposes.

12. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

13. Customer Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of certain personal information
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request information about how your data is used

To submit a privacy request, contact us at:

sales@serreprosecco.me

14. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites.

You should review the privacy policies of any third-party websites you visit.

15. Children and Minors

The Website is not intended for use by minors. Products sold through the Website are alcoholic beverages and may only be purchased and received by persons who meet the legal age requirement under Lebanese law.

By using the Website and placing an order, you confirm that you are at least eighteen (18) years of age.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a new Effective Date.

Continued use of the Website after the updated Privacy Policy is published constitutes acceptance of the updated terms.

17. Contact Us

For privacy-related questions or requests, contact:

G J SAL
Website: https://serreprosecco.me
Email: sales@serreprosecco.me
Phone: +961 3 276 240